Reference

semar500 Kebijakan Privasi untuk Akun Anda

We built this privacy policy so you can see exactly how semar500 handles account data, device signals, and payment records.

DANAOVOGoPayQRIS

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What We Collect and Why

semar500 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

This policy applies to data created when you open an account, confirm your phone number, load a wallet, or contact us about changes. We process only what we need to run the account: name or alias, contact details, login device data, and payment references for DANA,

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OVO, GoPay, and QRIS. If you send documents for verification, we use them only for that request and protect them with access controls. We keep transaction and access logs for fraud checks, dispute handling, and audit trails, then remove or anonymize them when the retention period
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ends. Where local rules in Indonesia require a different handling step, we follow the local rule first. This policy sits alongside the terms that apply to your account and only operates where local law permits.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT PATHS

Ask Us About Data Changes

If you want to ask how your data is used, we keep three contact paths open and simple.

Live Chat Reach us from 09:00 to 23:00 WIB for data questions, change requests, or access checks. We ask for your registered phone number so we can match the request to the right account.

Email Send a written request if you need a copy, correction, or removal request. Add the wallet reference for your last DANA, OVO, GoPay, or QRIS transaction so we can verify it faster.

Request Form Use the form when you want one clear record of the case. It is useful for privacy questions from phone or desktop, especially when you are changing device, browser, or contact details.

HOW WE HANDLE

How We Handle Your Data

We treat privacy as part of account security, not a separate page no one reads. On Android Chrome, iPhone Safari, and desktop browsers, we use cookies and session data to keep you…

Data Use

We collect only the details needed to operate your account: name or alias, phone number, device data, and wallet references. That helps us match your records when you contact us from phone or desktop.

Cookies

Session cookies help the site remember your language choice, keep the login live, and reduce repeat prompts. If you clear cookies, you may need to sign in again and confirm the device.

Account Security

When you change a phone, browser, or password, we may ask for a new sign-in and a recent wallet reference. That extra step helps us keep your profile tied to the right owner.

Retention

We keep access logs, support records, and payment references only as long as they are needed for account handling, dispute checks, or Indonesian legal requirements, then we delete or anonymize them.

Change Requests

If you want correction, copy, or removal of personal data, contact us through live chat, email, or the form. We respond after checking the request against your registered details.

Contact Path

For privacy questions, tell us the device you used, the wallet method involved, and the date of the action. Those details help us locate the right file without asking for extra data.

Common Questions About This Policy

These are the questions we hear most when you check this privacy policy. We keep the answers practical: what we collect, how long we keep it, how to ask for changes, and what happens if your device or payment method changes. If a request touches Indonesian law, the local rule controls, and we only act where local law permits.

We collect the details needed to create and protect your account: name or alias, phone number, device data, and the payment reference tied to DANA, OVO, GoPay, or QRIS. We use it to match your records and answer privacy requests.

Yes, we keep the transaction reference and related logs for account reconciliation, support checks, and dispute handling. We do not use those records for anything outside the policy purpose, and we remove or anonymize them when retention ends.

We keep personal data only for the time needed to run the account, answer your request, meet legal duties, or resolve a dispute. After that, we delete or anonymize the files that are no longer needed.

Yes. Send the correction through live chat, email, or the request form, and include your registered phone number plus a recent wallet reference if you have one. We use those details to confirm the right account before changing the file.

Yes. Our cookies help keep you signed in, remember your language choice, and record a session on Android Chrome, iPhone Safari, or desktop browsers. If you clear cookies, the next visit may ask you to sign in again.

If a local rule changes in Indonesia, we follow the current rule and adjust how we handle the data tied to your account. The policy applies only where local law permits, so the legal step always comes first.

Use live chat during 09:00 to 23:00 WIB, send email, or submit the form. Mention the device, wallet method, and date of the action so we can find the right record faster.

semar500 Kebijakan Privasi untuk Akun Anda

Ask Us About Data Changes

How We Handle Your Data

Data Use

Cookies

Account Security

Retention

Change Requests

Contact Path

Common Questions About This Policy

01 What data do you collect when I open an account?

02 Do you keep my DANA, OVO, GoPay, or QRIS records?

03 How long do you keep my personal data?

04 Can I ask you to correct my profile?

05 Do cookies work on phone and desktop?

06 What happens if local law changes?

07 How do I contact you about privacy?

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